Excellence In Healthcare Without Borders, Personalised For International Patients

At our International Patient Centre, we understand that seeking medical care abroad is a significant decision. Our dedicated team is committed to making your healthcare journey seamless, comfortable, and stress-free from your initial enquiry to your safe return home.

We provide comprehensive support for patients from around the world, combining internationally recognised medical expertise with compassionate, patient-centred care. Whether you are travelling for specialist consultation, advanced treatment, elective procedures, or a comprehensive health screening, we are here to ensure that every aspect of your experience is carefully coordinated.

Dedicated Support Every Step of the Way

Travelling overseas for medical treatment involves more than healthcare. Our International Patient Centre serves as your single point of contact, providing personalised assistance before, during, and after your visit.

Our services include:

  • Personal medical care coordination
  • Appointment scheduling with specialist consultants
  • Medical report and treatment plan review
  • Second opinion consultations
  • Pre-arrival treatment planning
  • Visa support documentation (where applicable)
  • Complimentary airport transfer arrangements
  • Hotel and accommodation recommendations
  • Language interpretation and translation services
  • Financial counselling and treatment cost estimates
  • Insurance and international billing assistance
  • Inpatient admission coordination
  • Post-treatment follow-up and teleconsultation support

 

Your Comfort is Our Priority

We recognise that being away from home can be challenging. Our International Patient Centre strives to provide a welcoming environment where patients and their families feel supported throughout their medical journey.

Our multilingual coordinators assist with communication, cultural needs, travel logistics, accommodation arrangements, and ongoing patient support, allowing you to focus entirely on your recovery.

 

Why Choose Us?

  • Internationally trained and experienced medical specialists
  • Comprehensive multidisciplinary healthcare services
  • Advanced medical technology and modern facilities
  • Personalised care coordination
  • Transparent treatment planning and cost estimates
  • Dedicated multilingual patient support
  • Comfortable patient experience from arrival to discharge
  • Continuous communication with patients and referring physicians
  • Commitment to quality, safety, and clinical excellence

 

Before You Travel

To help us prepare for your visit, patients are encouraged to submit relevant medical reports, diagnostic images, laboratory results, and referral letters in advance. Our International Patient Centre will review your information, coordinate specialist appointments, and provide guidance on your treatment journey before your arrival.

After Your Treatment

Our commitment extends beyond your hospital stay. We continue to support your recovery through follow-up consultations, medical reports, medication guidance, and coordination with your healthcare providers in your home country whenever appropriate.

 

Contact the International Patient Centre

Our dedicated team is ready to assist you with enquiries, appointment requests, treatment information, and travel arrangements.

Experience trusted healthcare with compassionate service, personalised attention, and seamless international patient support. Wherever you come from, we are committed to helping you achieve the best possible health outcomes with confidence and peace of mind.

 

 

Airport Pick-Up Service

Enjoy a seamless arrival experience with our FREE airport pick-up service for international patients. From the moment you land, our team will be there to welcome you at the airport arrival hall and ensure a comfortable journey to Sunway Medical Centre Ipoh.

Why Choose Our Airport Transfer Service?

  • Skip the hassle of queuing for taxis.
  • Complimentary transfer from the airport to Sunway Medical Centre Ipoh.
  • Reliable, punctual pick-up at your scheduled arrival time.
  • A smooth and stress-free start to your medical journey.

Advance booking is required. To book now, WhatsApp +60 14-369 6008

Terms & Conditions

  • Complimentary airport transfer is available exclusively for all international patients.
  • Each patient may be accompanied by one companion and bring one piece of luggage only.
  • Airport transfer bookings must be made at least 7 days before your arrival.

Please contact us at least 7 days prior to your arrival date for transfer arrangement and confirmation.

Please provide the following information when making a transfer booking:

  • Full name as per passport
  • Date of Birth
  • Passport number
  • Contact information
  • Hotel name
  • Flight details
  • Appointment details